Support & guidance
Frequently asked questions.
Everything you need to know about working with Besty Pharma -- from our company and products to quality documentation, samples, orders, shipping and technical support.
01 -- About us
Company FAQ
Who is Besty Pharma?
Besty Pharma is a manufacturer of pharmaceutical excipients and functional food ingredients based in Jining, China, founded in 2012. We serve supplement brands, OEM/ODM and pharmaceutical manufacturers, and ingredient distributors worldwide.
What are your manufacturing capabilities?
Our site covers 40,000 square meters with multiple production workshops built to GMP standards, plus an in-house R&D laboratory of approximately 2,000 square meters supporting formulation and quality development.
Which countries do you export to?
Our products are exported to more than 30 countries and comply with a range of international standards including FDA, ISO, FSSC 22000, non-GMO, halal and kosher.
02 -- Portfolio
Category FAQ
What product categories do you offer?
We focus on three core categories: pharmaceutical excipients, dietary fibers & prebiotics, and functional food ingredients -- each supported by consistent quality control and documentation.
Which excipients do you manufacture?
Our pharmaceutical excipients include microcrystalline cellulose (MCC), magnesium stearate and film coating powder for tablets, designed for reliable tablet and capsule performance.
What fibers and prebiotics are available?
Our functional nutrition range includes resistant dextrin, wheat dietary fiber, xylooligosaccharide (XOS) and fructooligosaccharide (FOS) -- ideal for fiber enrichment, digestive wellness and low-sugar products.
03 -- Products
Product FAQ
What tablet coating systems do you provide?
We offer professional coating formula support, including gastric soluble type, enteric type, titanium dioxide-free type, glossy type and slow-release coating systems for tablets.
Can you provide custom grades or particle sizes?
Yes. During requirement analysis we confirm application, grade, specifications and particle size so the product matches your formulation and processing needs.
What food ingredients do you supply?
Our food ingredient range includes lactose, dextrin, corn starch and maltodextrin -- versatile carbohydrate ingredients for powders, beverages, nutrition products and industrial food applications.
04 -- Compliance
Quality documents FAQ
What quality documents can you provide?
We provide complete documentation including Certificates of Analysis (COA), product specifications, and compliance support for regulated markets.
Which certifications do your products meet?
Our products comply with FDA, ISO, FSSC 22000, non-GMO, halal and kosher standards, and our workshops are built to GMP standards.
Can you match our internal specifications?
During technical evaluation we review your COA and specifications, then align our product specs and documentation to your requirements before production.
05 -- Samples
Sample FAQ
Do you offer samples for evaluation?
Yes. We provide samples when needed for customer validation and trial production, so you can confirm quality and performance before placing a bulk order.
How do I request a sample?
Simply share your application, target grade and documentation needs by email or WhatsApp. Once we confirm the right product, we arrange the appropriate samples for your testing.
06 -- Ordering
Order FAQ
What is the ordering process?
Our process runs through requirement analysis, technical evaluation, sample testing, order confirmation, and fulfillment -- finalizing product, quantity, packaging, price, delivery schedule and shipping method.
What packaging options are available?
Packaging is confirmed during order confirmation along with quantity and delivery schedule, so it can be tailored to your product handling and import requirements.
Do you support long-term supply agreements?
Absolutely. We focus on long-term B2B relationships built on consistent quality, reliable supply and ongoing technical support.
07 -- Logistics
Shipping & export FAQ
What export documents do you provide?
During fulfillment we arrange production and prepare the required export documents, then handle shipment and provide order tracking.
Which shipping methods do you use?
Shipping method is confirmed at order confirmation and selected to match your destination and timeline. We export to 30+ countries and coordinate reliable delivery accordingly.
How do you ensure supply stability?
As a direct manufacturer with GMP-standard workshops and in-house R&D, we plan production and documentation ahead of shipment to reduce sourcing risk and support consistent long-term supply.
08 -- Expertise
Technical support FAQ
What technical support do you offer?
We provide specification review, COA alignment and formulation guidance, supported by our in-house R&D laboratory -- helping your team move with confidence.
Can you help with coating formulation?
Yes. We have professional advantages in tablet coating systems and provide coating formula support across gastric soluble, enteric, titanium dioxide-free, glossy and slow-release types.
How quickly can I reach your technical team?
You can reach us directly by email or WhatsApp. Share your application, target specification or current COA, and our team will recommend the right grade and documentation package.
Still have questions?
Let's find the right ingredient for your formulation.
Share your application, target specification or current COA. Our team will recommend the right grade, samples and complete documentation package.