Privacy built on clarity and trust.

01

Scope of this policy

This Privacy Policy applies to visitors, prospective customers, customers, suppliers, distributors and other business contacts who interact with Besty Pharma through our digital channels or communicate with us in connection with our products and services.

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies, and Besty Pharma is not responsible for their content or privacy practices. We encourage you to review their policies before providing personal information.

02

Information we collect

We may collect the following categories of information, depending on how you interact with us:

We generally receive information directly from you. We may also receive limited business contact information from your organization, authorized representatives, publicly available sources or service providers acting on our behalf.

03

How we use information

We use personal information for legitimate business purposes, including to:

• Respond to product inquiries, quotation requests, sample requests and technical questions.
• Evaluate your requirements, recommend suitable grades and provide specifications, COAs and related documentation.
• Process and manage orders, contracts, payments, production, shipping, export documents and delivery tracking.
• Maintain, secure and improve our website, communications, products and customer experience.
• Comply with applicable laws, regulations, contractual obligations and legitimate requests from authorities.
• Send relevant business communications where permitted. You may opt out of non-essential marketing messages at any time.

04

Sharing information

We do not sell your personal information. We may disclose information when reasonably necessary to operate our business, fulfill your request or comply with the law.

When information is transferred across borders, we take reasonable steps to ensure that the transfer is handled lawfully and protected in accordance with applicable requirements.

05

Retention and security

We retain personal information for as long as needed to provide services, manage our business relationship, meet contractual and legal obligations, resolve disputes, maintain business records and enforce our agreements. Retention periods vary according to the nature and sensitivity of the information.

We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration or disclosure. However, no method of transmission or storage can be guaranteed to be completely secure.

06

Your rights and choices

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of or restriction on the processing of your personal information. You may also have the right to object to certain processing, withdraw consent where processing is based on consent, or request a copy of information in a portable format.

You may opt out of non-essential marketing communications by using the unsubscribe instructions in a message or by contacting us directly. We may need to verify your identity before completing a request, and certain legal exceptions may apply.

07

Cookies and similar technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage and improve performance. Cookies are small text files stored on your device by your browser.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if essential cookies are disabled. Where required, we will request consent before using non-essential cookies.

08

Children's privacy

Our website and services are intended for business and professional audiences. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

09

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically.